Delivery Information

DELIVERY

Our Boxes are delivered by reputable couriers Australia Wide from $19.95 which is an additional cost charged at checkout.

Deliveries to PO Boxes will incur an additional delivery fee of $10.95

Blac Label Boxes endeavours to deliver an order by the date requested. However, this is not always possible due to unforeseen circumstances or events beyond our control. Please allow up to 4 - 5 business days for delivery subject to your delivery location.

If you require one of our boxes promptly please contact us at info@blaclabelboxes.com.au as soon as possible so we can make arrangements with the courier company to have your box delivered*.

*Please note there maybe additional delivery charges by requesting a faster delivery.

If you choose to order in bulk contact us at info@blaclabelboxes.com.au first before putting your order through so we can make sure delivery will be calculated and charged accordingly.

If delivering to a hospital please ensure the patient will still be there within the delivery time-frame above.

All fees Inc GST

 

CANCELLATION OF ORDER

If you wish to cancel your order please get in contact with us immediately at info@blaclabelboxes.com.au 

A cancellation fee of 50% of total order not including the delivery fee will be charged.

 

DAMAGED PRODUCTS

All our products and boxes are quality inspected and packed carefully, so damages are rare. However occasionally damages occur during transit that are beyond our control.

If your goods arrived damaged please contact us straight away at info@blaclabelboxes.com.au  

Return the full box to us and we will send you a complete replacement. If we do not have an exact replacement in stock you will be able to choose between a full refund or a credit towards another purchase.

 

DELAYS IN DELIVERY

Incorrect information can result in delays in delivery. For deliveries to business addresses you must include the business name with your order.

If Blac Label Boxes is charged a re-delivery fee by our couriers because of inaccurate delivery that charge will be passed onto you.

It is your responsibility to inform Blac Label Boxes immediately if an order has not arrived. If you wish to query a delivery, please contact us at info@blaclabelboxes.com.au

 

UNCLAIMED PRODUCTS

Where an order is returned to our warehouse as unclaimed we will attempt to contact the customer and hold the order at our warehouse for up to 30 days.

If after 30 days following the return of the item we have not been able to make contact with the customer we will cancel the order.

Due to the perishability of some food items, delivery and return costs, and the customised nature of our products, a refund or redelivery may not be available at this point.

 

ITEM SUBSTITUTION

All items shown on our website are currently in stock unless otherwise noted.

Please keep in mind that we reserve the right to substitute a product that is temporarily out of stock with a product of equal or greater value and quality.

You will be advised if a replacement product has been used.

 

SALE OF LIQUOR

Under the Liquor Control Act 1998 it is an offense to supply alcohol to a person under the age of 18 (Penalty exceeds $7000), for a person under the age of 18 years to purchase or receive liquor (penalty exceeds $600).

It is the purchasers responsibility to ensure the recipient of the box is aged over 18 years and available to receive the delivery.

 

GIFT VOUCHERS

Terms and Conditions - 

  • The Gift Voucher entitles the receiver to a credit of the amount specified on the Gift Voucher when spent at www.blaclabelboxes.com.au
  • Gift Vouchers are sent via email immediately upon order, not posted, so please ensure you enter the correct email address
  • The receiver will have to enter the Gift Voucher Code at Checkout to redeem the Voucher. Instructions on how to use the Gift Voucher are included in the email sent to the receiver
  • If the value of the gift purchased is more than the value of the voucher the receiver will need to pay the remaining amount in the usual way (Credit Card, Bank Deposit or Paypal)
  • Gift vouchers are valid for 2 years from the date of issue. Any unused balance will not be refunded or credited on expiry.
  • Any unused portion of a gift voucher will be placed on the recipients Blac Label Boxes account and can be used on any future purchases within the 2 year period.
  • Only one Gift Voucher can be redeemed per online order (Note, an order can include multiple gifts)
  • Gift vouchers may not be redeemed for the purchase of another Gift Voucher.
  • Gift Vouchers cannot be used with any other offers (for example Discount Codes)
  • Gift vouchers are non-transferable.